Terms and conditions

Website

This website is owned and managed by Mrs Penelope Stansfield

The address is, 16, La Clairière, 31530 Lévignac. France.
Business registration N°   is Siret : 383 175 858 00034
Téléphone : 05 82 74 87 06 and  06 33 45 42 81
E mail : contact@monsieurmole.com

These terms and conditions apply to orders made on the monsieurmole.com website

Prices

The prices shown on the website are indicated in euros and do not include postage and packaging. Postage and packaging is automatically calculated and added to your order.
The prices shown on the site are guaranteed at the time of ordering but may be changed at any time without notice.
The price is payable in full at the time of ordering. All orders are invoiced and payable in euros.
Our offers are valid while shown on the website and within the limits of stocks available


Your order

Your “shopping basket” becomes your order
On ordering you will be required to submit the correct information for the invoicing and delivery of the order.
You are responsible for submitting correct information. In case of errors Monsieur Mole cannot be held responsible for any elivery problems.
When your order is validated and paid in full, it is confirmed and cannot be retracted without contacting Monsieur Mole for our agreement.


Confirmation of your order

At all stages in the preparation of your order you will be automatically informed of progress by email. Monsieur Mole reserves the right to decline an order but will give a response within 72hours to allow you to modify your order or to cancell.


Payment

Payment must be made in full on ordering and can be made by credit card or by paypal both of which are secure payment methods
Payment may aslo be made by cheque in which case your order will be fulfilled on clearance of your cheque
We also accept direct bank transfers, our bank details are available on the website.

Delivery

Monsieur Mole can deliver blankets wherever you would like them sent.they can be delivered to a friend or neighbour or to your workplace. You can indicate this when you order

Delivery times vary but please allow one or two days for the preparation of your order and 3 to 8 days on average for delivery to France. Deliveries to other European countries may take  from 5 to 10 days
Standard delivery to France and Europe 6€
For deliveries outside Europe please contact us

At our busiest times ( November and December) please allow extra time for delivery and feel free to call us to find out approximatively how long delivery may take.Maximum delivery time is 30 days from order date.Deliveries are made by Royal mail in the UK and La Poste in France. In case of queries or significant delay or damage to your order please contact us by email
contact@monsieurmole.com or by telephone on 00 33 (0)6 33454281
If you are still waiting for a delivery why don’t you try calling your local parcel office. They may have tried to deliver your parcel while you were out.

Returns policy

All our products are personalised and made to order, individually embroidered with the details you have supplied, once the details have been embroidered they cannot be changed. We therefore do not accept the return of goods unless they are either faulty or are made incorrectly. In the event that the goods are damaged or faulty on arrival please inform us within 14 days of the receipt of the goods, otherwise no claim can be considered. We realise that mistakes do happen, in the event you have supplied the incorrect details, we have a policy of supplying a blanket at a reduced price to rectify the error, please contact